Frequently Asked Questions for Patients

Getting Started

What is the AI-powered symptom collection tool?

ViClinic’s AI tool gathers your symptoms and medical history before your appointment, helping your doctor better understand your condition and focus on treatment.

Can I use ViClinic for both virtual and in-person visits?

Yes! ViClinic supports hybrid care, allowing you to connect with your doctor through secure video consultations or schedule in-person visits seamlessly.

Features and Functionality

Which medical conditions aren't treated in virtual settings?

Conditions that require an in-person consultation should not be treated remotely. Please ask patients to see an in-person healthcare provider, or seek medical attention at a hospital if your patient is experiencing any of the following:

  • Traumatic brain or spinal cord injuries
  • Chest pain and/or numbness
  • Vomiting blood or coughing blood
  • Lacerations
  • Loss of consciousness
  • Broken bones
  • Severe burns
  • Ear infections
  • Any other healthcare issues that require emergency response
How can ViClinic improve my healthcare experience?

ViClinic makes managing your healthcare easy by giving you secure access to your records, scheduling options for in-person and virtual visits, and personalized care plans tailored to your needs.

Security and Privacy

Does ViClinic provide health care services?

No, it doesn’t. ViClinic, Inc. does not practice or provide healthcare services. The healthcare professionals who provide virtual medical services through ViClinic are independent professionals, practicing on their own or within independently-owned professional group practices.

ViClinic, Inc. does not practice medicine or any other similar licensed profession. Additionally, ViClinic does not interfere with the practice of medicine or any other licensed profession by medical professionals.

Healthcare providers are personally responsible for the services they provide, as well as maintaining compliance with any requirements applicable to their profession and licensure.

Neither ViClinic nor any third parties, who promote or provide anybody with a link to the healthcare services, shall be liable for any professional advice obtained from a healthcare professional via the ViClinic platform.

Who covers malpractice for virtual health visits?

Healthcare providers who practice via the ViClinic App are liable for any malpractice claims that arise related to services they provide through the platform.

Billing and Pricing

How does ViClinic process payments for services?

ViClinic uses Stripe to enable payment between patients and physicians. Once you have registered for the ViClinic platform, Stripe may contact you to confirm various bank account information. The submission process requires approximately 15 minutes to complete. Stripe may require additional time to confirm verification as well. This one-time process helps us ensure payment integrity and confirm physicians who participate on our platform are real and verified.